Refund Policy

Policy Scope

This Refund Policy is formulated for all consumption orders on skin1004beststore.com, clarifying the platform’s return and refund standards, processing cycle and user rights protection rules. Based on the service principles of fairness, transparency and customer priority, we provide standardized after-sales refund guarantees for all users who purchase authentic SKIN1004 skincare products on the platform.

Return Qualification & Time Limit

skin1004beststore.com provides a 60-day free return service for all products. Within 60 days after customers receive the goods, if you are not satisfied with the products, or the products have quality problems, packaging damage and other abnormal situations, you can apply for free return and refund service. All returned products must keep intact outer packaging, unused product status and complete accessories to meet the platform's return inspection standards. The free return policy covers all product categories of the platform without category restrictions.

Refund Processing Cycle

After receiving and verifying the returned goods completely and conforming to the return standards, skin1004beststore.com will complete the refund processing within 5 to 10 business days. The refund will be returned according to the original payment channel used by the customer. The specific arrival time of the refund shall be subject to the processing cycle of the user's payment institution. We will strictly abide by the refund time limit commitment and actively promote the completion of refund settlement to ensure the legitimate rights and interests of users.

Free Return Service Rules

The platform provides full free return service, and customers do not need to bear any return freight and handling fees when applying for return within the valid time limit. All return logistics costs are borne by skin1004beststore.com. We simplify the return application process, users only need to contact customer service to submit return application, and we will provide one-stop return guidance and logistics arrangement services.

Refund Exception Instructions

If the returned products are damaged, used, lack of accessories or exceed the 60-day return time limit due to personal reasons, the platform has the right to reject the return and refund application. For orders with abnormal transactions, malicious returns and other non-compliant behaviors, the platform will also refuse to handle refunds. If you have any questions about refund rules, please consult our customer service team via support@skin1004beststore.com.

 

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